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Customer Complaint Form
Customer Complaint Form
General Information
Full Name :
*
Company Name :
Telephone :
* ex. 0097124777432
Mobile :
ex. 0097124777432
Fax :
ex. 0097124777432
Email :
*
Project :
*
Product :
Sales Engineer in Charge :
FJT Ref # :
Order Ref # :
Type of Complaint (Indicate "+" for SATISFACTORY & "-" for NOT SATISFACTORY)
Response Time to Enquiry
Overall Product Pricing
Overall Product Quality
Quality of Submittals
Quality of Catalogues
Payment Terms
Technical Support & Information
Product Knowledge & Competence of Our Team
Timeliness of Delivery
Commissioning Service
Understanding Problem
After Sales Support
Fulfills Commitment
Return of Calls
Phone Answering
Attitude (helping & cooperative)
Other, Please specify
*
Detail of Complaint
Detail of Complaint :
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